Best Western Cades Cove Inn
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The location is in the heart of Townsend right on the Parkway. Even so, it is very quiet . I really liked that housekeeping came in our room each day and made our beds, emptied the trash and left clean towels. The breakfast was good and the beds were comfortable. My husband has Parkinson’s Disease and fainted in our room the morning we were checking out. He fell and I could not lift him. The desk clerk was so compassionate and kind and got local first responders to help get him up. She showed such care , respect and consideration for both of us. That really meant a lot to us. You don’t find that kind of care at every hotel you visit. It is priceless.
Mary
september 2024
Right down the road from the national park. Townsend was an impressive location. Very easy access to the park, cute local shops, and away from the crowds in nearby towns. Hotel staff was kind and kept everything tidy in the lobby area. The hotel lobby was accessible until 11 pm which was great for a late arrival from the park. Breakfast was great. Room size was sufficient for sharing with kids. Two sinks in the room. Views of the mountains from the exterior walkways, and each room has 2 exterior rocking chairs.
Mary
juli 2024
Everything was great didn’t see anything wrong whatsoever while we stayed there. Staff was very friendly. Check-in & check-out was easy. Location is good. Room was nice. Comfy beds. Had rocking chairs outside our doors so we could relax outside when we wanted too. Breakfast was simple but very good. Whatever you needed the staff was there to help.
Dawn
september 2024
The counter staff was friendly and helpful. The breakfast was good and the breakfast attendant/chef was very nice. The Beds were comfortable. Location is convenient to the Smokey Mountain National Park especially Cades Cove (20 minutes if you drive the speed limits). Townsend itself is quieter than Gatlinburg and there are restaurants and stores are within walking distance of the motel although on the other side of HWY 321 (note that we didn't have problems crossing as the traffic wasn't heavy).
Clifton
mei 2023
We stayed in room 112, a king. The bed was extremely comfortable and the shower was amazing! The room needs a little attention, but nothing drastic. The breakfasts were VERY GOOD! The staff members were fantastic, especially the pretty woman from Jamaica. She was so welcoming and accommodating.
Jarvis
oktober 2023
Loved that the rooms were very clean. Staff was wonderful and loved that the breakfast was included and had many choices to choose from.
Mona
juli 2023
The staff was amazing! So nice and kind! A gentleman who worked there fixed a breakfast plate for an elderly lady and took it to her so she wouldn’t have to get up. ❤️ There is still goodness in the world. The beds/pillows were comfortable and the room was clean.
Richard
februari 2022
Room was clean and the bed was comfortable. The breakfast met our expectations and the staff members were very courteous. The location and view were great, we had a good view of the mountains from our room.
Gary
juli 2024
The room is contemporary in style and clean. I checked the top of cabinets and there was no dust! Bed was comfortable and the heating/ cooling unit worked perfectly. It was chilly at night and warm during the day but the room temperature was constantly good. Staff is very friendly helpful.
Leann
november 2021
The staff members were all very kind and helpful. The room was clean, comfortable and large. WIFI didn't drop once!
Sally
december 2022
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