Best Western Cades Cove Inn

The man who worked the morning shift was great. The lady who worked around 11 pm was not. There were no vending machines for drinks or snacks. This normally wouldn't matter but there were also no open stores. The closest was almost an hour away. We had missed getting dinner because we were on a hike. I will be better prepared next time She didn't even have any bottled water to buy. Little convenient items that other BW hotels have were not an option here. Last the bed was awful. It was like sleeping on balls. I will not be returning to this location.

The location is in the heart of Townsend right on the Parkway. Even so, it is very quiet . I really liked that housekeeping came in our room each day and made our beds, emptied the trash and left clean towels. The breakfast was good and the beds were comfortable. My husband has Parkinson’s Disease and fainted in our room the morning we were checking out. He fell and I could not lift him. The desk clerk was so compassionate and kind and got local first responders to help get him up. She showed such care , respect and consideration for both of us. That really meant a lot to us. You don’t find that kind of care at every hotel you visit. It is priceless.

Room was clean, staff very friendly.

Beds are comfortable and the room was clean. Breakfast was good for what it is. Staff was helpful. Area is peaceful and quiet. If you want away from noise and hustle and bustle it is a good place to relax .

We stayed in room 112, a king. The bed was extremely comfortable and the shower was amazing! The room needs a little attention, but nothing drastic. The breakfasts were VERY GOOD! The staff members were fantastic, especially the pretty woman from Jamaica. She was so welcoming and accommodating.